Sales CRM

A customer relations management solution designed specifically for OTAs, Sales CRM focuses on client communication automation for improved customer experience. It contributes to more prompt and responsive service and greater customization of offered products. It also increases internal request processing efficiency, optimizes workload distribution, and supports other business functions (such as marketing, HR, etc.).

Sales CRM

First-Img

Auto-Feedback to Client

Manage Sales Team & Agents

Notification System

Query Management and Tracking

Сreate and store

Сreate and store customer profiles (based on preferences, as well as request, communication, and order history)

Support tracking

Support tracking, evaluation and management of salesforce performance based on a range of pre-defined metrics

Act as a command

Act as a command control center for each sales agent offering all the tools and features necessary for customer interaction and request processing in one place

Personalized task

Personalized task lists for every sales agent

dashboard view

Dashboard view offering up-to-date information on order status and performance

Quick search

QuickSearch integration for a one-click itinerary search right from within Sales CRM

Features:

  • Deep integration with Communication Service and other products in our OTA Suite;
  • Personalized task lists for every sales agent;
  • Internal instant messaging and notifications systems to alert agents of important status changes and updates to any of their travel requests and/or sales orders;
  • Intuitive UI with a customizable layout to fit everyone’s work style and needs;
  • Dashboard view offering up-to-date information on order status and performance;
  • QuickSearch integration for a one-click itinerary search right from within Sales CRM.

Main functions:

  • Create and store customer profiles (based on preferences, as well as request, communication, and order history);
  • Automate and optimize customer communication across all channels (email, sms, voip);
  • Manage sales leads distribution to teams and individual agents;
  • Manage and track request processing progress against established internal protocols and standards as well as against personnel work schedules;
  • Support tracking, evaluation and management of salesforce performance based on a range of pre-defined metrics;
  • Act as a command control center for each sales agent offering all the tools and features necessary for customer interaction and request processing in one place.